Support Overview

Quadrics offers a wide range of support products, including: Hardware Warranty, Advance Replacement and On-Site Spares Installation Support - Hardware and Software Software Warranty and Support Extended Support Hours See Quadrics Support Products (.pdf) for further details. Additional information can be found in our Quadrics documentation download page, Quadrics Software Support Document(pdf), External Resources Page as well as the FAQ page. Software Support Support for Quadrics software is provided under individual support agreements with OEM customers and end users. The standard Quadrics support contract provides for us to resolve well identified problems which are attributable to our hardware or software. Problems may be resolved by our supplying a workaround, a software patch or replacement parts. Reporting Problems It is important that you have a current support contract in place before you file a problem report. Where a system is purchased through a third party (a Quadrics OEM or distributor for example) our support contract will normally be with them rather than the end user. Our web-based GNATS system must be used to report problems (our system is derived from the GNU GNATS system). GNATS accounts are setup when a support contract is established. Problem reports must contain enough information to determine that the problem is with our hardware or software. See the Quadrics GNATS Help page for details of the information required when logging a software problem report and the Quadrics Repair/Replace Process document (.pdf) for details of how to report problems with hardware. Linux Support Quadrics provides support for QsNet drivers and libraries and RMS. Please note that Quadrics does not provide general Linux support. Contact the vendor of your nodes or one of the Linux distributors for this. Whether you are a supported customer or not Quadrics welcomes suggestions, improvements, feedback or bug reports concerning Quadrics product and documentation. Please send your comments to support@quadrics.com.

Latest news

Quadrics QsTenG for HPC Interconnect Product Family (13 Nov 2007).
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